Terms and Conditions – Archer’s Autos

TERMS AND CONDITIONS

Last Updated: October 30, 2025

1. INTRODUCTION

Welcome to Archer’s Autos. These Terms and Conditions (“Terms”) govern your use of our website www.archersautos.co.uk and the services we provide at our garage facility.

Archer’s Autos is located at:
Unit 5 Horton Court
Hortonwood 50
Telford
TF1 7GY

Tel: 01952 872 929
Email: info@archersautos.co.uk

By using our website or services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website or services.

Your Consumer Rights: These Terms do not affect your statutory rights under UK consumer protection law, including the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, and other applicable legislation. Where these Terms conflict with your statutory rights, your statutory rights will always take precedence.

2. DEFINITIONS

“We,” “Our,” “Us” refers to Archer’s Autos
“You,” “Your” refers to the customer or website user
“Services” refers to all automotive services we provide including MOT testing, vehicle servicing, repairs, diagnostics, air conditioning servicing, brake services, exhaust repairs, and wheel alignment
“Vehicle” refers to your car or motor vehicle
“Website” refers to www.archersautos.co.uk

3. USE OF WEBSITE

3.1 Acceptable Use

You may use our website for lawful purposes only. You must not use our website:

In any way that breaches any applicable local, national, or international law or regulation
In any way that is unlawful or fraudulent
To transmit any unsolicited or unauthorized advertising or promotional material
To knowingly transmit any data or material that contains viruses or other harmful computer code

3.2 Website Availability

While we make reasonable efforts to ensure our website is available, we do not guarantee that our website will be available at all times or that it will be error-free. We reserve the right to suspend, withdraw, or restrict access to our website without notice.

4. SERVICES

4.1 Service Descriptions

We provide the following automotive services:

MOT Testing
Vehicle Servicing and Repairs
Vehicle Diagnostics
Air Conditioning Servicing
Brake Inspection and Replacement
Exhaust Repairs and Replacement
Tyre Tracking and Wheel Alignment

All service descriptions on our website are provided for general information only. We reserve the right to modify our services at any time.

4.2 Professional Standards

All work will be carried out by qualified technicians to industry standards. We use quality parts and materials appropriate for your vehicle.

5. BOOKINGS AND APPOINTMENTS

5.1 Pre-Contractual Information

Before you commit to using our services, we will provide you with:

A clear description of the services to be provided
The total price including VAT, or if the price cannot be determined in advance, how it will be calculated
Estimated timescales for completion
Information about our identity and contact details
Information about your right to cancel (for distance contracts)
Your statutory rights under the Consumer Rights Act 2015

5.2 Making a Booking

You can book our services by:

Telephone: 01952 872 929
Email: info@archersautos.co.uk
In person at our premises
Through our website (if online booking is available)

5.3 Confirmation

We will confirm your booking by phone, email, or in writing. For distance contracts (telephone, email, or online bookings), we will provide written confirmation including:

Service description
Price (or method of calculation)
Estimated completion time
Your cancellation rights

A binding contract comes into existence when we accept your booking.

5.4 Arrival Time

Please arrive on time for your appointment. If you are going to be late or cannot attend, please contact us as soon as possible. We will make reasonable efforts to accommodate you, but may need to reschedule if delays affect other customers.

5.5 Vehicle Drop-Off

If you are leaving your vehicle with us, you must:

Provide accurate and accessible contact details
Inform us of any known issues or faults
Remove personal items and valuables
Ensure we can reach you during the work if authorization is needed for additional work

6. PRICING AND PAYMENTS

6.1 Price Information

All prices displayed on our website and in our premises are in British Pounds (GBP) and include VAT at the current rate (currently 20%).

Prices are correct at the time of display but may be subject to change. We will always confirm the price before commencing work, and you will not be charged more than the agreed price without your express authorization.

6.2 Quotations and Estimates

We will provide you with either:

A Fixed Price Quote: This is the price you will pay unless you authorize additional work
An Estimate: This is our best assessment based on inspection, but the final price may vary

We will clearly state whether we are providing a quote or estimate.

If we discover additional work is needed after commencing the job, we will:

Stop work and contact you immediately
Explain what additional work is required and why
Provide a price for the additional work
Obtain your express authorization before proceeding

You have the right to decline additional work. If you do, we will complete only the originally agreed work.

6.3 Price Increases

Once we have provided a quote and you have accepted it, we will not increase the price except:

Where you have authorized additional work
Where there is a change in the VAT rate (in which case we may adjust the VAT element)
Where circumstances beyond our reasonable control significantly increase our costs (in which case we will discuss this with you before proceeding)

6.4 Payment Methods

We accept the following payment methods:

Cash
Credit/Debit Cards (Visa, Mastercard)
Bank Transfer (by prior arrangement)

We do not charge extra fees for card payments.

6.5 Payment Terms

Payment is due upon completion of work unless we have agreed different payment terms in writing.

We reserve the right to exercise our legal right of lien and retain your vehicle until payment is received in full. However, we will always act reasonably and give you a fair opportunity to make payment.

6.6 Late Payment

If payment is not made when due, we reserve the right to charge statutory interest under the Late Payment of Commercial Debts (Interest) Act 1998 (for business customers) or take reasonable steps to recover the debt.

6.7 MOT Testing Fees

MOT test fees are set by the Driver and Vehicle Standards Agency (DVSA). The maximum fee we can charge is displayed on our premises and website. Once an MOT test has commenced, the fee is non-refundable as the service will have been performed.

7. CANCELLATIONS AND REFUNDS

7.1 Consumer Right to Cancel (Distance Contracts)

If you book our services online, by telephone, or by email (distance contract), you have the right to cancel your booking within 14 days under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

This 14-day cancellation period begins from the day the contract is concluded. However, if you request that we begin work before the 14-day period expires, you will lose your right to cancel once the service is completed.

To exercise your right to cancel, you must inform us of your decision by a clear statement (email, telephone, or letter).

7.2 Cancellation for In-Person Bookings

For bookings made in person at our premises, you may cancel your booking by contacting us. We request at least 24 hours’ notice for cancellations. If you cancel with less than 24 hours’ notice or fail to attend, we reserve the right to charge a reasonable cancellation fee to cover our costs.

7.3 Cancellation by Us

We reserve the right to cancel or reschedule appointments in exceptional circumstances. If we cancel your appointment, we will offer you an alternative appointment time or a full refund of any payment made.

7.4 Refunds

Refunds will be provided in the following circumstances:

You exercise your statutory right to cancel within 14 days (for distance contracts)
We cancel your appointment
We are unable to provide the agreed service
There is a significant error in our pricing
Work does not meet the standards required by the Consumer Rights Act 2015

Refunds will not be provided for:

MOT tests that have been commenced (as the service will have been completed)
Work that has been completed to the required legal standard
Distance contracts where you have agreed to work starting within the 14-day cancellation period and work has been completed

Refunds will be processed within 14 days of cancellation using the same payment method you used for the original transaction.

8. LIABILITY AND WARRANTIES

8.1 Your Statutory Rights

Under the Consumer Rights Act 2015, you have statutory rights when we provide services or supply goods (parts) to you. Nothing in these Terms affects these statutory rights. Specifically:

Services: We must perform our services with reasonable care and skill, within a reasonable time, and for a reasonable price (where not agreed in advance)
Goods (Parts): Parts we supply must be of satisfactory quality, fit for purpose, and as described
Information: Any information we provide about our services must not be misleading

8.2 Workmanship Standards

All work will be carried out:

With reasonable care and skill in accordance with the Consumer Rights Act 2015
To automotive industry standards
By qualified and experienced technicians
Within a reasonable timeframe as agreed with you

If our work does not meet these standards, we will put it right free of charge within a reasonable time. If we cannot put it right, you may be entitled to a price reduction or refund under the Consumer Rights Act 2015.

8.3 Parts and Materials

All parts and materials supplied by us will:

Be of satisfactory quality under the Consumer Rights Act 2015
Be fit for their particular purpose
Match any description or sample provided
Be covered by the manufacturer’s warranty where applicable

If parts are faulty or not as described, we will repair, replace, or refund in accordance with your statutory rights.

8.4 Exclusions and Limitations

Nothing in these Terms excludes or limits our liability for:

Death or personal injury caused by our negligence
Fraud or fraudulent misrepresentation
Breach of your statutory rights under the Consumer Rights Act 2015
Any other liability that cannot be excluded or limited under UK law

8.5 Limitations Where Permitted by Law

Subject to Section 8.4 above, we are not liable for:

Pre-existing faults, damage, or wear and tear to your vehicle not caused by us
Faults that arise from misuse, neglect, or failure to follow maintenance recommendations
Indirect losses such as loss of earnings, business losses, or wasted expenditure (unless you are a consumer purchasing for private purposes)
Damage or issues with parts of your vehicle that were not included in the agreed scope of work
Defects in parts or materials supplied by you

8.6 Time Limits for Claims

Under the Consumer Rights Act 2015:

If a fault appears within 6 months of service completion, it will be assumed to have existed at the time of service (unless we can prove otherwise)
You have up to 6 years to bring a claim for breach of contract (5 years in Scotland)

8.7 Independent Vehicle Assessments

If there is a dispute about the quality of our work, you may obtain an independent assessment. If the assessment shows our work was not performed with reasonable care and skill, we will reimburse the reasonable cost of the assessment.

9. VEHICLE OWNERSHIP AND AUTHORITY

9.1 Proof of Ownership

By bringing your vehicle to us, you confirm that:

You are the legal owner of the vehicle or have authority from the owner to authorize work
There are no outstanding finance agreements that would prevent work being carried out
The vehicle is not stolen or illegally obtained

9.2 Right of Lien

We have the right to retain your vehicle until all charges have been paid in full. This is known as a “lien” and is our legal right under common law.

10. CUSTOMER RESPONSIBILITIES

10.1 Vehicle Condition

You must inform us of any known faults, damage, or issues with your vehicle before we commence work.

10.2 Personal Items

Please remove all valuables and personal items from your vehicle. We cannot accept responsibility for items left in vehicles.

10.3 Vehicle Security

While we take reasonable care of vehicles in our possession, we cannot accept liability for theft or damage unless caused by our negligence.

10.4 Collection

You must collect your vehicle within a reasonable time after being notified that work is complete. We may charge storage fees for vehicles not collected within 7 days of notification.

11. MOT TESTING

11.1 MOT Test Process

We are an approved MOT testing station. All MOT tests are conducted in accordance with DVSA requirements.

11.2 MOT Results

MOT test results are determined by DVSA standards. We cannot guarantee a pass result as this depends on the condition of your vehicle.

11.3 MOT Failures

If your vehicle fails its MOT, we will provide a detailed failure report. We can provide a quotation for any necessary repairs, but you are free to have repairs carried out elsewhere.

11.4 Re-tests

If repairs are carried out at our premises following an MOT failure, we offer a free partial re-test within 10 working days in accordance with DVSA guidelines.

12. COMPLAINTS AND DISPUTES

12.1 Our Commitment

We are committed to providing excellent customer service. If something goes wrong, we want to put it right quickly and fairly.

12.2 How to Complain

If you are unhappy with our service, please contact us as soon as possible:

In person at our premises
By telephone: 01952 872 929
By email: info@archersautos.co.uk
By post: Unit 5 Horton Court, Hortonwood 50, Telford, TF1 7GY

Please provide as much detail as possible about your complaint, including:

Your contact details
Vehicle registration number
Date of service
Details of the issue
What you would like us to do to resolve it

12.3 Our Response

We will:

Acknowledge your complaint within 3 working days
Investigate your complaint thoroughly
Provide a full written response within 14 working days
If we need more time, we will keep you informed of progress

12.4 Alternative Dispute Resolution (ADR)

If we cannot resolve your complaint to your satisfaction, you have the right to refer the matter to an Alternative Dispute Resolution (ADR) provider. We recommend:

The Motor Ombudsman
Tel: 0345 241 3008
Email: enquiries@themotorombudsman.org
Website: www.themotorombudsman.org

The Motor Ombudsman provides free, impartial advice and can help resolve disputes between consumers and motor industry businesses.

Alternatively, you can use the EU Online Dispute Resolution platform at: ec.europa.eu/consumers/odr/

12.5 Trading Standards

You also have the right to contact your local Trading Standards office via the Citizens Advice consumer service:

Tel: 0808 223 1133
Website: www.citizensadvice.org.uk/consumer/

12.6 Legal Action

Nothing in these Terms prevents you from taking legal action to enforce your statutory rights or to claim compensation. You may be able to use the small claims court for disputes under £10,000 (£5,000 in Scotland).

13. INTELLECTUAL PROPERTY

13.1 Website Content

All content on our website, including text, images, logos, and graphics, is owned by Archer’s Autos or our licensors and is protected by copyright and intellectual property laws.

13.2 Use of Content

You may view and print pages from our website for personal use only. You may not:

Reproduce, copy, or redistribute website content for commercial purposes
Modify or create derivative works
Remove copyright or trademark notices

14. THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for the content, accuracy, or practices of these external sites. Use of third-party websites is at your own risk.

15. DATA PROTECTION AND PRIVACY

We are committed to protecting your personal information. Please refer to our Privacy Policy for information on how we collect, use, and protect your data.

16. CHANGES TO TERMS

We reserve the right to modify these Terms at any time. Any changes will be posted on this page with an updated “Last Updated” date. Your continued use of our website or services after changes have been made constitutes acceptance of the revised Terms.

17. SEVERABILITY

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

18. WAIVER

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

19. ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, constitute the entire agreement between you and us regarding the use of our website and services.

20. GOVERNING LAW AND JURISDICTION

These Terms are governed by the laws of England and Wales. Any disputes arising from these Terms or our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

21. CONTACT US

If you have any questions about these Terms and Conditions, please contact us:

Archer’s Autos
Unit 5 Horton Court
Hortonwood 50
Telford
TF1 7GY